We understand that many of our products are handmade and therefore may get damaged through the delivery process. Not to worry! If upon receiving your package, your jar lid is irreversibly damaged, please send us a picture and email immediately upon receiving your package showing the damage and we will send out a replacement of the damaged item free of charge. We can only send out free replacements within 48 hours of your receiving your purchase so please let us know within 48 hours of any damage to your product that requires total replacement.
****During summer months, BODY BUTTERS are subject to melting during delivery under extreme heat conditions. This is not always the case, however we recommend our Body Creme formula to avoid this possibility during summer. BODY BUTTERS that melt upon arrival cannot be replaced. If you need to make an adjustment to your order please do so within 48 hours of purchasing. Thank You!****