If you are not satisfied with your purchase you are entitled to a refund within 30 days of your request minus shipping cost. Refund request must be made within 5 days upon initial receipt of delivery (tracking delivery confirmation). Product must be returned in same condition as upon initial receipt of delivery. Candles and "Make Your Own Butter" cannot be refunded unless it is due to our own error or damaged. Please take careful measures to ensure any returned items are packaged securely to avoid damage during shipping. Used or damaged items are not eligible for refunds. Order cancellations may be requested within 48 hours after purchase is made for a full refund including 5.00 Flat Rate shipping fee.